Privacy Policy

You can see the most crucial information regarding our data processing and your rights below. The full privacy policy is available here:

When signing an agreement with Lunar, we need the following information from you: name, address, phone number, and e-mail address. We register your personal data with the main purpose of delivering the item for you. Your data is registered with us and kept in five years. Thereafter, the data will be deleted. When personal information is collected via our website, we always ensure that the information is given with full consent. In this way, you know exactly what information is gathered and why.

When purchasing a product via the website, you accept that Lunar Store collects and processes your information. Only information that’s necessary for the administration of your order is collected. The information is used for no other purpose than the above-mentioned.

When data is passed on to Lunar Store’s data processor, it’s happening based on a mandatory data processing agreement or the like. This will ensure the necessary guarantees and measures to secure your information.

Storage time

The information about you is kept five years after the approval of your order. Hereafter, the product is deleted or anonymized meaning you can’t be identified based on the information.

Your rights

When Lunar Store register your information it gives you the right to:

  • Gain access to the information
  • Object the information processing
  • Adjust or delete any misleading or incorrect information

Any additional information on your rights has to be requested. If you wish to request this information, please use the contact information below:


Our DPO can be contacted using this email address:

Right to complain

If you want to complain about your purchase please contact our customer service by using this phone number: +45 70 60 54 54. You can also write to If we don’t manage to find a solution together you can file a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg

If you’re a Lunar user with residence outside of Denmark you can send a complaint to the European Commission. Fill in your complaint here.